We want you to get the most out of FireDaemon products. Please select the appropriate link if you need assistance in the set up and configuration of your product. Most of the information can usually be found in our Resource Centre.
Support and Upgrades for Enterprise and OEM Customers
Whilst you are under maintenance, you will receive support on the use of the products. We will do our best to answer any questions by
email, phone or web conference if necessary and we normally respond within
4 business hours (9am to 5pm AEST).
You will also receive
complimentary upgrades to the latest versions of FireDaemon whilst under maintenance.
If you haven't purchased support, we will do our best to answer your questions via our forums.
Support and Upgrades for Standalone Customers
We provide complimentary support to Standalone users. We normally respond to requests from anywhere between 4 to 12 hours. Minor upgrades are usually complimentary and major upgrades are 50% off normal price.
Have an issue with a product you have purchased or are evaluating?
Email us on
support@firedaemon.com
Send us as much detail as possible regarding your issue:
- FireDaemon Version and Build Number
- Serial Number and Name (if applicable)
- Operating System and Service Pack
- FireDaemon Debug Logs (see the Advanced tab in the GUI)
- Windows Event Logs
- Details of the application you are trying to run
- FireDaemon service configuration XML
Require more information about FireDaemon products?
Email us on
sales@firedaemon.com
Let us know the product you are interested in, and include any specific questions you have about that product.
